Methuen, Massachusetts
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I had a new heating system put in, from oil to gas and they did a good job doing that ,but when it came to coming back to fixing problems with their work they are not reliable. I have called the owner (Patrick)many times to take care of the issue. After weeks of trying to get him over he finally did and acknowledged the problem and said he would get back to us with a solution. Well its been another 3 weeks with many phone calls,emails and text messages with no response at all to fix his work. My next step is BBB. Very frustrating especially when he says he will come over a certain day or time he is a no show. Disappointed in their customer service. UPDATE: So finally the owner sends out a worker to come fix the problem and installed the parts needed which fixed the problem but the worker leaves the job without fully getting the air out of lines for part of my house. So no heat for half of house.Called the owner and his attitude,was "what do u want me to do", and hangs up on phone. Luckily the family member that was there watched what worker was trying to do and was kinda familiar with heating systems. A week later the owner calls not to find out if we are all set, but to find out why I gave him bad review. I did give him 2 stars for the job done but changed to 1 star due to the fact that this company needs better customer service especially when spending thousands of dollars. I am done with them. The Better Business Bureau has them listed as:Type of Entity

Corporation

Business Management

Mr. Patrick Melvin, OwnerMr. William M. Melvin, Owner

Contact Information

Principal: Mr. Patrick Melvin, Owner

Principal: Mr. William M. Melvin, Owner

Patrick E. Melvin

Plumbers &

Gasfitters:

Journeyman

Plumber License

No. 32479

Reason of review: Poor customer service.

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Ruleplaya
#962714

Funny thing, a Journeyman Plumber is not allowed to have employees in the State of Massachusetts.Only a Master Plumber can hire other plumbers.

Check out the law by calling the State Plumbing Board.

@ 617-727-9952 they can tell you all about the law.

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